CBA makes nearly 200 NSW technology roles redundant
Commonwealth Bank has cut nearly 200 technology roles in NSW amid workforce changes linked to AI readiness.
Commonwealth Bank of Australia has made nearly 200 technology roles redundant in New South Wales, while 232 employees were redeployed, according to reporting citing the Finance Sector Union (FSU). The changes form part of more than 1,000 CBA cuts reported across 2026 and were linked to evolving technology and AI-ready workforce initiatives.
The move follows CBA’s July reduction of hundreds of offshore contractor customer-service and chat roles in South Africa. Reports said AI was handling about 85–90% of those interactions.
### What employers should take from it
For an Australian employer planning a similar restructure, identify which duties—not just job titles—are genuinely no longer required after automation. Consult affected employees before decisions are final, properly assess redeployment into viable roles, and document the operational change, selection process and alternatives considered. AI adoption alone does not establish a genuine redundancy.
- Nearly 200 CBA technology roles in NSW were made redundant in September 2026.
- The FSU reported 232 redeployments and more than 1,000 CBA cuts during 2026.
- The changes were linked to evolving technology and AI-ready workforce initiatives.
- CBA previously cut hundreds of offshore contractor customer-service and chat roles after AI handled most interactions.
For employers: Map the duties changed by AI, consult before deciding redundancies, and assess genuine redeployment options before finalising any role abolition. Keep evidence showing the operational reason and fair selection process.
Sources: Commonwealth Bank tech staff hit by fresh job cuts · CBA replaced hundreds of offshore roles with AI
General information for employers, not legal advice. Reporting summarised from the linked sources; confirm details with the primary source.