CBA targets 232 roles in September restructure linked to AI changes
Australia’s Commonwealth Bank affected 232 roles in a September restructure, including more than 172 technology positions in NSW.
Commonwealth Bank affected 232 roles in September, including more than 172 technology positions in New South Wales, as part of operational changes linked to artificial intelligence, according to Australian media reports. Other affected areas included banking, risk and operations, with about 172 redundancies reported.
The changes form part of broader workforce reductions at CBA during 2026. Reports put the year’s total at roughly 1,000 roles, although not every reduction was directly attributed to AI.
The September restructure is separate from earlier CBA changes involving chat-support roles and subsequent call-centre hiring. That distinction matters: AI-related restructuring can remove some positions while creating or retaining work elsewhere in the business.
For employers, the practical issue is evidencing the change in work rather than describing a role as “AI-impacted”. A genuine redundancy requires the old job to no longer be required; consultation should occur before the decision is finalised, and reasonable redeployment options should be assessed and documented.
- CBA affected 232 roles in a September 2026 restructure.
- More than 172 technology roles in NSW were among those affected.
- Banking, risk and operations roles were also involved.
- Reports linked the changes to AI and operational changes, but not every cut was directly caused by AI.
- CBA’s 2026 reductions were reported at roughly 1,000 roles overall.
For employers: Map the work that is genuinely disappearing or changing, consult affected employees before deciding, and assess reasonable redeployment before relying on AI-driven efficiency as a redundancy rationale.
Sources: Tech jobs in firing line as Australia’s biggest banks axe roles · Kmart axes tech staff in company restructure amid push into artificial intelligence
General information for employers, not legal advice. Reporting summarised from the linked sources; confirm details with the primary source.